F&M Trust
  • 19-Jun-2018 to 18-Aug-2018 (EST)
  • Human Resources
  • Chambersburg, PA, USA
  • Salary
  • Full Time

Comprehensive Benefits Package plus Pay-for-Performance


Responsible for conducting, organizing, and administering bank training programs by providing creative and effective classroom instruction on a diverse range of subject matter.  Schedules, conducts and facilitates blended learning programs, classes, seminars and workshops. Develops, customizes and maintains related training support materials. Oversees the bank's On-the-Job Trainer program. Actively participates in Retail Sales & Service Meetings. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. 


  1. Works closely with the Training & Development Manager to ensure quality training programs are developed, customized, approved, maintained, revised and properly documented as required.
  2. Develops and maintains a strong working knowledge of line operations and subject matter expertise in focus areas; uses current and past line work experience to add depth to training delivery and ensure consistent operational practices are maintained throughout the bank's community office network and departments; maintains up to date knowledge of all related Bank policies and procedures and functions as a subject matter expert for those subjects.
  3. Prepares for training delivery by reviewing, analyzing and developing a thorough understanding of course content and materials; develops training facilitation skills practice, such as preparing simulations, setting up the classroom and systems, reviewing background of participants, testing scenarios, and preparing a course schedule; gathers information needed to adjust or adopt for specialized training or coaching for any group regarding specific items or processes (including "train the trainer" sessions).
  4. Schedules, conducts and facilitates blended learning programs, classes, seminars and workshops including, but not limited to, the following areas:
    1. New Employee Orientation, New Supervisor Orientation, Teller Training, Head Teller Training, Accelerated Teller Training for CSRs and managers, and Relationship Referrals (serving as lead facilitator of these programs);
    2. Consumer lending training;
    3. Operational policies and procedures;
    4. Delivery and development of Leadership training content
    5. Core operating system and other technology-based bank applications;
    6. Opening new deposit account products;
    7. Internal Sales (i.e., profiling, cross-selling, making referrals);
    8. Product knowledge exchange among the bank's revenue centers;
    9. Professional Development Program(s);
    10. Coaching Training
    11. Conducting Coaching observations for the certification process
    12. Other curriculums as directed or required.
  5. Oversees the On-the-Job Training Program and market leads to ensure proper ongoing development of new community office personnel and makes corrections as necessary.
  6. Serves as the back-up administrator of the bank's Learning Management System, managing bank-wide online compliance training.
  7. Develops and uses appropriate training methodologies to communicate information clearly, concisely and in accordance with participant needs; appropriately applies adult learning theories in a classroom environment; creates a motivational, inspiring experience that transfers back to the work environment; finds creative solutions to assist employees in learning required materials.
  8. Develops, customizes and maintains training support materials and visual aids; ensures materials are effectively proofread for format, spelling, punctuation, clarity, content accuracy and completeness.
  9. Maintains various classroom facilities, intranet, software and web based training programs and computer systems, classroom equipment and supplies, and other related materials; ensures training sessions are conducted in an open, friendly and professional environment that promotes successful knowledge transfer to the participant as a willing learner.
  10. Evaluates training performance throughout the learning process by use of classroom participation, skill practice, simulations, testing and other means; conducts voluntary surveys and classroom evaluations with participants; implements appropriate actions based on performance and discussions with the Talent Development Manager.
  11. Assists in the activities of other trainers in conducting training sessions by participating in the design and content creation of training modules.
  12. Collaborates with Human Resources Manager and Human Resources Officer on matters arising from disciplinary proceedings where additional training and coaching may be needed for employees.
  13. Participates in various community events in order to increase the bank's visibility and strengthen relationships with the communities we serve.
  14. Serves as a backup facilitator for Introduction to Retail Services Training.


A Bachelor's degree with specialized banking education and training skills is preferred.  Course work/seminar attendance in conducting needs assessments and structuring training programs geared toward adult learning principles helpful.  Coaching and / or additional training certifications helpful.  Ongoing learning and development as needed.


Minimum three (3) years' experience, knowledge and training in financial institution activities, operations, terminology, sales and products and services or equivalent combination of education and experience required.


Must possess highly developed interpersonal skills with the ability to effectively and accurately present information, answer questions and resolve issues to a diverse range of students in a clear, concise, confident and relevant manner; intermediate skills in performing needs assessment, objective setting, media use, training strategy and project management; demonstrated strong classroom management skills with intermediate experience in training, coaching and motivating others to meet job specific goals; proficient skills in instructing on systems or technical procedures with the capability of effectively trouble shooting technology issues; intermediate knowledge of related state and federal banking compliance regulations and bank policies and procedures; ability to read, analyze and interpret general business periodicals, professional journals and technical procedures; excellent organizational, time management and analytical skills with an attention to detail; proficient knowledge of human resource and labor laws and policies; strong verbal/written communication and presentation skills; and, strong math skills.  Must have a clear understanding of the bank's strategic objectives and ensure operational alignment.  Must be able to juggle multiple priorities in order to meet established deadlines and work with limited supervision while performing duties.  Must demonstrate proficiency in operating office equipment including personal computer, calculator and fax machine.  Must have strong computer skills and the ability to learn new systems.  Proficiency in Microsoft Word, Excel, Power Point and Publisher required. Possesses a valid driver's license.

F&M Trust
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