F&M Trust
  • 09-May-2018 to 08-Jul-2018 (EST)
  • Commercial Services
  • Chambersburg, PA, USA
  • Hourly
  • Full Time

Comprehensive Benefits Package


SUMMARY OF POSITION:

Performs various administrative duties essential to the treasury management services function; assists with the sales and service function to include on-site customer visits to perform installation and training on bank provided systems such as Franklin Business Link and Franklin Business eDeposit; keeps up-to-date with various bank communication; coordinates work within the department, as well as with other departments; reports pertinent information to the immediate supervisor; and, complies with all applicable state and federal laws and bank ethical standards.

KEY ACCOUNTABILITIES:

1. Performs various administrative duties essential to the treasury management services function including, but not limited to:

  1. Supports manager and Relationship Managers by providing customer service activities: Primary responsibility to monitor the customer service phone line, perform research and work closely with other departments within the bank to help resolve customer issues related to their treasury management service needs.
  2. Supports manager and Relationship Managers with preparation of documentation for customers requesting a service pertaining to treasury management services.
  3. Performs analysis of current customer relationships and prospective customer relationships and helps to produce simple cost comparison proposals.
  4. Supports manager and Relationship Managers in preparing responses to Requests for Proposals (RFP's).
  5. Assists in the account analysis statement review and monthly distribution of statements.
  6. Assists in performing maintenance to customer's treasury management setups, user access rights, remote deposit access setups, franklin business link setups, etc.
  7. Assists in maintaining records of ACH customers including the monitoring and renewal of ACH Exposure Limits, ACH Transactional Limits, etc.

2. Assists Treasury Management Manager in developing new services and maintaining existing services.

3. Assists Treasury Management Manager in general treasury management services-related education for bank employees.

4. Supports manager and Relationship Managers in general portfolio management.

5. Prepares various informative communications via email or written letters to treasury management customers.

6. Completes customers' profiles and compiling presentation in support of Managers' and Relationship Managers sales calls.

7. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

8. Reports pertinent information to the immediate supervisor, as requested, or; compiles information as necessary or as directed and provides data to appropriate bank personnel.

REQUIRED EDUCATION:

A high school diploma or equivalent with an emphasis in a business, accounting, or finance curriculum preferred. 

REQUIRED EXPERIENCE:

Minimum two (2) years cash management/merchant services experience or related administrative or operational experience.  Strong Personal computer skills required, including proficiency with Microsoft Excel and Word.  Technical aptitude to comprehend bank provided cash management systems.

REQUIRED SKILLS:

Strong oral and written communication skills required, including excellent telephone etiquette; strong math skills required with high degree of accuracy; and, strong analytical skills. Must possess the ability to interact tactfully and efficiently with the public and other employees.  Must be able to organize work and manage time effectively in order to accomplish required tasks in a specific time frame such as account analysis statement mailings, RFP responses, etc.  Must demonstrate advanced software skills using Microsoft Excel and Word.  Technical proficiency required to demonstrate a strong working knowledge of Franklin Business Link and Franklin Business eDeposit in order to train customers and users on the systems. 

F&M Trust
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