F&M Trust
  • 12-Jun-2017 to 07-Aug-2017 (EST)
  • Data Operations
  • Chambersburg, PA, USA
  • Hourly
  • Full Time

Comprehensive Benefits Package


SUMMARY OF POSITION:

Understands and is able to perform a variety of duties to support the data operations functions.  Will be responsible for assisting internal/external customers with telephone/internet banking inquiries, debit card inquiries and ACH inquiries and include at least three of the functions but not limited to; ACH, ATM, debit cards, item processing, Safe Deposit Box, fraud processing and reporting, escheat and year end processing.                

KEY ACCOUNTABILITIES:

1. Performs ACH duties in a timely manner and in accordance with NACHA rules and regulations:

  1. Verifies incoming ACH origination files submitted by business customer's through business online banking to ensure files are authorized.  Resets files as needed.
  2. Inputs file information into core processing system as needed.
  3. Performs daily ACH balancing.
  4. Assists customers with business online banking inquiries.
  5. Sets up business customers for business online banking.
  6. Maintains ACH agreement changes and processes.

2. Handles disputed, originated items rejected/returned and Government Reclamation ACH items:

  1. Investigates disputed items filed on Regulation E forms.
  2. Researches originated items that have been rejected or returned.
  3. Resolves problem in accordance with NACHA rules and regulations.
  4. Processes necessary general ledger and customer entries, if required.
  5. Notifies customer upon completion of resolution for Reg E disputes and Government Reclamations. 

3. Performs Safe Deposit Box duties:

  1. Performs daily Safe Deposit Box balancing. 
  2. Performs necessary maintenance for Safe Deposit Boxes.
  3. Processes Safe Deposit box notices for payments and drafts.
  4. Adds new boxes to system as needed.

4. Performs ATM and Card Processing duties:

  1. Orders debit cards.
  2. Performs necessary maintenance on debit cards.
  3. Performs daily balancing of the ATM network/debit card transactions. 
  4. Verifies captured cards.
  5. Processes ATM deposit corrections and NSF checks.
  6. Assists offices with ATM inquiries.
  7. Assists with installation and maintenance of the office's ATMs.

5. Processes disputed debit card purchases and ATM transactions:

  1. Investigates disputed transactions filed on Regulation E forms.
  2. Notifies customer the dispute process has started.
  3. Processes the disputed transactions on system within the required timeframes. 
  4. Processes the necessary customer and general ledger entries.
  5. Notifies customer upon resolution of the Reg E disputed transactions within required timeframes. 

6. Performs Computer Room duties: 

  1. Prints statements and various other reports.
  2. Verification of file downloads.
  3. Processes and transmits to core incoming Federal Reserve cash letter files.
  4. Processes and transmits to core Remote Deposit Merchant files.
  5. Processes Return files for Deposit Operations Department.
  6. Processes duplicate detection and researches/corrects any duplicate items.
  7. End of Day Processing and balancing.
  8. Item Processing - Amount Entry, Data Entry/Reject Correction and Balancing.

7. Processes Fed adjustments, Canadian checks, verifies cash letter and verifies Savings bonds:

  1. Processes fed adjustments through Fedline.
  2. Processes the necessary general ledger and customer entries for fed adjustments.
  3. Completes paperwork for Canadian checks and mails checks.
  4. Processes the customer and general ledger entries for the Canadian exchange rate.
  5. Verifies the cash letter totals from Fed with the totals on the Computer Room log.
  6. Verifies Savings Bonds interest for reporting at year-end.

8. TV Cable / Fulton County Utilities:

  1. Processes cable and utility payments as requested by the customer. 
  2. Processes the necessary customer and general ledger entries.
  3. Sends cable and utility payments as requested by the customer to the office or customer. 

9. Remote Deposit Merchant Capture files:

  1. Sets up customers on the remote deposit processing system.
  2. Assists customers with the remote deposit processing and inquiries.

10. Escheat and Year End Processing:

  1. Processes notification to customers regarding accounts subject to the escheatment law. 
  2. Processes necessary paperwork to the State for the accounts required to be submitted due to established timeframe.
  3. Processes corrections to year-end tax forms as needed and send to customer.    

11. Assists internal/external customers with telephone/internet banking inquiries, online bill payment inquires, debit card inquires, Safe Deposit box inquiries, Fed corrections, disputed ATM and ACH transactions inquiries, business online banking inquiries, Remote deposit inquiries, etc.

12. Assists other personnel within the department with training and inquiries in a positive manner.  

13. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

14. Reports pertinent information to the immediate supervisor, as requested, or; compiles information as necessary or directed and provides data to appropriate bank personnel.

15. Responds to inquiries relating to his/her particular area, or to requests from customers or other bank personnel, etc., within given time frames and established policy.

REQUIRED EDUCATION:

A high school diploma or equivalent.

REQUIRED EXPERIENCE:

None required. Previous experience with personal computers and office equipment required. 

REQUIRED SKILLS:

Must possess strong oral and written communicative skills (including good telephone etiquette); strong math skills with a high degree of accuracy.  Must have the ability to deal tactfully and efficiently with fellow employees and customers.  Must be able to work at a fast pace in order to meet established deadlines.  Must demonstrate an understanding of the basic banking concept of debits equal credits.  Must demonstrate proficiency in operating office equipment including personal computer, copier, calculator and fax machine. 

F&M Trust
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